retail-inquiries

Frequently Asked Questions


How do I contact Rodale Direct Sales Department?
You can email us anytime at rodaledirectsales@rodale.com or fax us at 610-967-9173.



You can contact us by phone at 1-800-845-8050 from 9:00 AM - 4:15 PM EST Monday - Friday.



Or you can sent via postal service at:
Rodale Inc.
Direct Sales Department
P O Box 6098
Emmaus PA 18098



Payments Terms?
Statements reflecting balances are sent to you monthly. Payments net 30 days.



How do I make returns?
Please send ONLY the UPC symbol (bar code) from the bottom of the magazine, along with the invoice. Return the old unsold UPC codes when the new magazines are received.



Where do I send my returns and payments?
Include your monthly invoice when sending any type of correspondence, payment, or returns. If the monthly invoice is not available, it is important to include your account number on the check or correspondence. Please use the self-addressed envelope provided with your monthly invoice. If the envelope is not available; please send your correspondence, payment, or returns to:



Rodale, Inc.
Direct Sales Department
PO Box 6098
Emmaus, PA 18049



What part of the magazine cover do I return for credit ?
When mailing magazine returns to us please send ONLY the UPC symbol (bar code) from the bottom of the magazine, along with the invoice.



What do I do if I receive the wrong magazine shipment?
Just call customer service toll free at 1-800-845-8050. Or email us at RodaleDirectSales@rodale.com.



How do I make changes to my account?
You can write to us at Rodale, Direct Sales Department, P O Box 6098, Emmaus, PA 18098 or call our customer service toll free at 1-800-845-8050 or email us at RodaleDirectSales@rodale.com or fax us at 610-967-9173.



How do I sell other Rodale magazines in my retail store?
You can contact us by phone at 1-800-845-8050 from 9:00 AM – 4:15 PM EST Monday – Friday or sign up on this web site. See New Retailer Form.



You can email us anytime at RodaleDirectSales@rodale.com or fax us at 610-967-9173



Or you can send via postal service at:
Rodale Inc.
Direct Sales Department
P O Box 6098
Emmaus PA 18098



What program options do you offer for my retail store?
We offer returnable and non-returnable programs. Please call for details about each program 1-800-845-8050.



Our programs include:
Free delivery and shipping of magazines to your store. We offer two types of magazine display fixtures free of charge.



Can selling magazines benefit my store?
Call us at 1-800-845-8050. We can show you the benefits of our magazine program.