ONLINE SUBSCRIPTION SERVICES
If you have questions, please visit Rodale Online Subscription Site Customer Service for answers to our most frequently asked questions. We want to make it easy for you to contact us! See the information below to reach us by phone, e-mail, mail or online self-service. You can complete many requests yourself by visiting our online self-service customer service. Here you can: cancel your membership, get an account summary, make a payment, and renew your membership.
|Customer Service Phone Number||Title||Customer Service
|888-994-1307||Men's Health Personal Trainer||customerservice+MHPT
|888-994-9627||Prevention Flat Belly Diet||customerservice+FBD
|888-994-3457||Women's Health Personal Trainer||customerservice+WHPT
|866-387-0507||Runner's World Smart Coach Plus||CustservRWSCP@
For questions and information regarding your Online Subscription membership, visit the appropriate site below.
• Flat Belly Diet!
• Men's Health Personal Trainer
• Runner's World Smart Coach Plus
• Women's Health Fit Coach
Account summary provides you with information about your membership, including your name, address, e-mail address, and much more. After the initial membership period, your membership will automatically continue for your selected subscription period and your credit card will be charged your selected rate, or then current rate, until you cancel. Your credit card will be charged at the beginning of each membership period until you cancel. You may cancel your membership at any time by logging in to the site and going to your account and click on the cancel my membership link. You can also call us or email us, please see contact information in the table above.
Where can I find my expiration date?
The expiration date of your membership can be found on your account summary page.
After the initial membership period, your membership will automatically continue for your selected subscription period and your credit card will be charged your selected rate, until you cancel. You may cancel your membership at any time by logging in to the site, going to your account, and clicking on the “cancel my membership” link. You can also call us or e-mail us; please see contact information in the table above.
BILLING AND PAYMENT INFORMATION
How do I make a payment?
If a payment is due, you will be prompted on the account summary page so you can pay your bill online using your credit card. We accept Visa, Mastercard, American Express, and Novus/Discover.
Why did I receive a bill after I already sent a payment?
Please keep in mind that it can take up to 2 weeks for us to receive and process your payment. If it has been less than 2 weeks since you sent your payment, please disregard any invoices that you receive. If it has been more than 2 weeks since you remitted payment, please log on to check your last payment date. If it has been more than 2 weeks, please e-mail customer service.
CHANGE MY USER NAME, PASSWORD OR E-MAIL ADDRESS
• Click the “My Account” button at the upper right of any page
• You can edit your user name, password, and e-mail address
• Click the “Update” button
CHANGE YOUR ADDRESS
Changing your address can easily be done online by logging in to your account.
You can cancel in one of four ways. To cancel online: log in to your account, click on the "My Account" page, and then click to cancel your membership. To cancel over the phone: call our Customer Service Team toll free Monday through Friday between the hours of 9:00 AM and 6:00 PM EST. Please see the chart above for the appropriate number. Please be advised that our Customer Service department is closed for most major US holidays To cancel via email: send a message to the address in the table above. To cancel via mail: please send a letter including the name of the program, your name, site username, complete postal address, and email address to: Customer Service, 33 East Minor Street, Emmaus, Pa, 18098. You will receive confirmation that your membership has been canceled.
What if I don’t want commercial/promotional e-mail from Rodale?
If you do not want to receive commercial/promotional e-mail from Rodale, please let us know by utilizing the unsubscribe option available on e-mail communications, or you can manage your e-mail preferences at the Rodale E-mail Preference Center. Here you can change your newsletter and special offers preferences for all of Rodale's publications and online sites.
To Unsubscribe from Newsletters To unsubscribe from newsletters, simply click the Unsubscribe link at the bottom of any newsletter you receive.
PREMIUMS AND FREE GIFTS
If your offer includes a premium or free gift and states that shipment of the premium or gift is subject to payment of your order, please allow 4 to 6 weeks after your payment is received. If you have already sent your payment, you can check your account summary to see if your payment has been applied to your account.
If your offer includes a premium or free gift that does not require payment, please allow 4 to 6 weeks for delivery after receipt of your order.
Some of our offers include downloadable premiums. If your offer included a downloadable premium and you are having difficulty retrieving it, please e-mail us.