Frequently Asked Questions

How can I purchase a magazine subscription?

Just click on the magazine name below to subscribe online.


How do I change my address?

You can change your e-mail or subscription address through the magazine's online customer service area, which you can reach by clicking on the title below. You can also call us at the toll-free number corresponding with the title or send an e-mail to the appropriate customer service e-mail address below.


Magazines
  • Bicycling/Mountain Bike        800-666-2806    BKEcustserv@rodale.com

  • Men's Health    800-666-2303    HLHcustserv@rodale.com

  • Organic Gardening    800-666-2206    OGDcustserv@rodale.com

  • Prevention    800-813-8070    PVNcustserv@rodale.com

  • Runner's World    800-666-2828    rwdcustserv@rodale.com

  • Running Times    800-816-4735    rntcustserv@rodale.com

  • Women's Health    800-324-1731    wmhcustserv@rodale.com

  • Rodale Books    800-848-4735    customerservice@rodale.com

    • Please notify us 6-8 weeks before moving to avoid missing an issue. Also, be sure to fill out a change-of-address card at your local Post Office to reroute issues already in the mail. Note that the U.S. Post Office will only forward magazines for 60 days after an address change.


    Books
    Please contact Customer Service at 800-848-4735 or email at customerservice@rodale.com.


    How do I replace a missed or damaged issue?

    Use the telephone number or email address above to contact the appropriate customer service representative. If an issue is missing or arrives damaged, we will gladly replace it as long as supplies last. Be sure to tell us which issue you'd like replaced. Or, if you prefer, we will add an issue to your subscription.


    Why am I still receiving bills after payment?

    If you paid fewer than 4 weeks ago, please disregard any bill received. Our letters probably crossed in the mail. However, if you paid more than 4 weeks ago, please contact the magazine's customer service web site so we can correct this problem. You also can check your subscription payment status online.


    When does my subscription expire?

    Your subscription's expiration date can be found in the mailing label printed on your magazine cover. It appears as a month and year in the second or third line of the postal information label. (Issues with renewal offers attached include the expiration date near your name and address.) You can also check your subscription expiration date online through the magazine's customer service Web site.


    I have a question about something I read in a Rodale publication. Who can I write to?

    Click on the e-mail address below to send your question or comment to the editors. You may also call and leave a message. See phone numbers below.


    • Bicycling
    • 610-967-8722
    • bicycling@rodale.com

    • Men's Health
    • 610-967-8090
    • menshealth@rodale.com

    • Mountain Bike
    • 610-967-8722
    • mountainbike@rodale.com

    • Organic Gardening
    • 610-967-8314
    • og@rodale.com

    • Prevention
    • 610-967-8038
    • prevention@rodale.com

    • Runner's World
    • 610-967-8441
    • rwedit@rodale.com

    • Women's Health
    • 610-967-8531
    • WomensHealth@rodale.com

      • OUR BOOKS

      How do I contact Customer Service?

      Please contact Customer Service at customerservice@rodale.com.


      How can I purchase a book?

      It's easy! Just go to our online bookstore, rodalestore.com.


      Can I check the status of my order?

      Yes! You can access your Rodale Books account 24/7, view your order status or update address and credit card information by clicking here.


      How do I return a product?

      Rodale offers a 100% guarantee on every one of our books. To return a book, please click here. You can also call us at 800-848-4735 from 9 am-6 pm, M-F, EST.


      Why did I receive a bill after I've already paid for a book or recently returned one?

      If you paid less than 4 weeks ago, please disregard any bill received. Our letters probably crossed in the mail. However, if you paid more than 4 weeks ago, please fill out this Customer Service form call us at 800-848-4735 from 9 am-6 pm, M-F, EST.


      I am being billed for a book I did not order. What do I do?

      If you are receiving a bill for a book you do not want or did not order, please fill out this form so we can correct this problem. You can also call us at 800-848-4735 from 9 am-6 pm, M-F, EST.


      Why haven't I received my order yet?

      You should receive your order in about 3 weeks. If you've already waited this long, please contact us by filling out this form so we can correct this problem. You can also call us at 800-848-4735 from 9 am-6 pm, M-F, EST.


      I have a question about something I read in a Rodale book. Who can I write to?


      What is your policy concerning mailing lists?

      We believe in honoring our readers' privacy wishes. Rodale readers have the option at any time to decide whether or not they wish to have their names on a list used to promote Rodale books and magazines, or on any Rodale list used by other companies to promote appropriate products and services. Our customer satisfaction representatives are trained to give privacy-related correspondence the highest priority, and to make sure the customer's wishes are reflected in all our customer service operations as soon as possible.


      To read our complete Privacy Rights, please click here.