Frequently Asked Questions


RODALE BOOKS
How do I contact Customer Service?
• Call Rodale Book Customer Service - 800-848-4735 for 9am-6pm Monday-Friday, EST.
• Visit Rodale Book Customer Service - http://www.rodale.com/cs/index.html


How can I purchase a book?
It's easy! Just go to our online bookstore, rodalestore.com.


How do I return a product?
Rodale offers a 100% guarantee on every one of our books. To return a book, please send your book to: Rodale Books, 33 E. Minor St., Emmaus PA 18098. For Canadian Returns, please send to: Rodale, P.O. Box 924, Markham Station Main, Markham, Ontario L3P 0B9. Please make sure to place your invoice or packing slip in the package, so that we may properly credit your account when the book is received. It may take up to three to four weeks for us to receive the book and cancel the bill. If you receive another bill in the interim, please disregard it.


Why did I receive a bill after I've already paid for a book or recently returned one?
If you paid less than 4 weeks ago, please disregard any bill received. Our letters probably crossed in the mail. However, if you paid more than 4 weeks ago, please visit Customer Service - http://www.rodale.com/cs/index.html.


I am being billed for a book I did not order. What do I do?
If you are receiving a bill for a book you do not want or did not order, please fill out this form so we can correct this problem.


Why haven't I received my order yet?
You should receive your order in about 3-4 weeks. If you've already waited this long, please contact us via e-mail, phone or chat.


RODALE MAGAZINES
Login to our MAGAZINE ONLINE CUSTOMER SERVICE for secure, easy access to your Rodale Magazine account! On our site you can manage your subscription and:
• View your account summary
• Update your account information
• Renew your subscription
• Make a payment
• Cancel your subscription
• Change your address
• Order a gift subscription
• E-mail a gift card
• Temporarily delay delivery of your magazine
• Chat with a live customer service agent
• Update credit card information


To access our ONLINE CUSTOMER SERVICE, click on the appropriate magazine link below, then scroll to the bottom of the page and click on the customer service link.
Bicycling/Mountain Bike
Men's Health
Organic Gardening
Prevention
Runner's World
Running Times
Women's Health


I have a question about something I read in a Rodale publication. Who can I write to?
Visit the magazine Web site:
Bicycling/Mountain Bike Contact Us
Men's Health Contact Us
Organic Gardening Contact Us
Prevention Contact Us
Runner's World Contact Us
Running Times Contact Us
Women's Health Contact Us


Where can I find my expiration date?
The month-end expiration date of your subscription can be found on your magazine label above your name. You can also visit customer service online to view your expiration information on your account summary page.


How do I make a payment?
If a payment is due, you will be prompted on the Online Customer Service account summary page so you can pay your bill online using your credit card. We accept Visa, Mastercard, American Express, and Novus/Discover. Checks and money orders may be mailed to:
Name of Magazine
PO Box 6195
Harlan, IA 51593


Why did I receive a bill after I already sent a payment?
Please keep in mind that it can take up to two weeks for us to receive and process your payment. If it has been less than 2 weeks since you sent your payment, please disregard any invoices that you receive. If it has been more than two weeks since you remitted payment, please go to the Online Customer Service account summary page to check your last payment date. If it has been more than 2 weeks, please contact customer service via the Online Customer Service site.


CHANGE YOUR ADDRESS
Changing your address can be done easily online via our Online Customer Service site for your magazine.


CHANGE YOUR E-MAIL ADDRESS
For us to better serve you, we will ask for your e-mail address. Providing us with your e-mail address will allow you to receive important messages and information from us regarding your subscription. To update or provide us with your latest e-mail address, please go to the Online Customer Service.


CANCELLATIONS
To cancel your subscription online, please go to Online Customer Service. If you have paid for your subscription, a refund will be issued for all remaining copies that have not been mailed at the time of your request. If you have not paid for your subscription, please disregard any bills you may receive after cancelling your subscription and accept any issues you may receive with our compliments.


If you purchased your subscription via an agency, for example as part of a school program, you must contact that agency directly.


CHANGE MY MAGAZINE EMAIL PREFERENCES
To update your email preference regarding your subscription only, please go to Online Customer Service for your magazine link to above.


What if I don't want commercial/promotional e-mail from Rodale?
If you do not want to receive commercial/promotional e-mail from Rodale, please let us know by utilizing the unsubscribe option available on e-mail communications, or you can manage your e-mail preferences at the NEW Rodale E-mail Preference Center. Here you can change your newsletter and special offers preferences for all of Rodale's publications and online sites.


LATE OR MISSED ISSUE
Your first issue arrives approximately 4-6 weeks after we receive your order. If you do not receive it during that time, please verify that your name and address are correct on our file under "Account Summary" at Online Customer Service for your magazine.


If you recently changed your address, if your new subscription has not yet started, or if there is inclement weather, that may cause a delay. In addition, please check to confirm that you have not cancelled your subscription.


You can check the most recent issues our records show that you should have received and report the missing issue online by clicking on "Report Damaged/Missing Issue" at Online Customer Service for your magazine.


DAMAGED ISSUE
If your magazine has arrived damaged, you can request a replacement issue by clicking on "Report Damaged/Missing Issue" at Online Customer Service for your magazine.


DUPLICATE ISSUES
If you are receiving duplicate copies, you most likely have two active accounts. Please locate the account number on both copies (see the mailing label on the magazines) and email your request to us at Online Customer Service for your magazine. If you have a preference, please indicate the account you would like to retain. We will either cancel the additional subscription or combine both subscriptions into one and extend your subscription accordingly. Your new expiration date will appear on your magazine mailing label and on your account summary approximately 2 issues after changes are made on your account.


SCENT-FREE ISSUES
You may request a scent-free issue of your magazine at Online Customer Service for your magazine.


DIGITAL ISSUES
Our magazines are also available digitally. Please click here to subscribe to the digital edition. (Please note: this link takes you to an external site.)


NEW ORDER
You can quickly and safely place your order online by visiting any of our magazine sites. You can also mail your order to:
Name of Magazine
PO Box 6195
Harlan, IA 51593


GIFT SUBSCRIPTIONS
You can quickly and safely place your gift order online by visiting any of our magazine sites. You can also mail your order to:
Name of Magazine
PO Box 6195
Harlan, IA 51593


RENEWALS
You can renew online by clicking on the "Renew My Subscription" link in your Account Summary at Online Customer Service for your magazine.


Your renewal order will be added to the end of your current subscription. Your magazine label and account summary will reflect the new expiration date.


You can also request to renew your subscription by mailing your renewal order to:
Name of Magazine
PO Box 6195
Harlan, IA 51593


We will send you renewal notices well in advance of your current subscription expiration date by mail (and email, if we have your email on file and you have indicated that you would like to be contacted via email) so that you will not have any interruption in service.


Note: Your renewal request should be received at least 8 weeks prior to your current subscription expiration to ensure that your subscription will not be interrupted.


TEMPORARY DELIVERY SUSPENSION
If you would like to temporarily stop your subscription for any reason, click on "Temporarily Suspend Your Subscription Service" at Online Customer Service for your magazine.


MAGAZINE FREQUENCY
Visit Online Customer Service for your magazine to see how many times a year your magazine is published. The magazine is on sale at the newsstands approximately two weeks prior to the issue cover date. For new subscriptions, your first issue generally arrives within 4-6 weeks after we receive your order. For international orders, please allow 6-9 weeks for your first issue to arrive.


PREMIUMS AND FREE GIFTS
If your subscription offer includes a premium or free gift and states that shipment of the premium or gift is subject to payment of your order, please allow 4-6 weeks after your payment is received. If you have already sent your payment, you can check your Account Summary at Online Customer Service for your magazine to see if your payment has been applied to your account.


If your subscription offer includes a premium or free gift that does not require payment, please allow 4-6 weeks for delivery after receipt of your order.


Some of our offers include downloadable premiums. If your subscription offer included a downloadable premium and you are having difficulty retrieving it, please go to Online Customer Service for your magazine.


BACK ISSUES
You may purchase current and prior issues of the magazine by sending your order to:
Name of magazine
PO Box 6195
Harlan, IA 51593


Payment must accompany the order. Each copy costs $6.00 ($10.00 outside the USA), includes shipping.


DIGITAL BACK ISSUES
You can also purchase digital back issues by visiting Digital Online Magazines (Please note: this link takes you to an external site.)


NEWSLETTERS
All of our magazines offer a variety of free newsletters delivered to your inbox. To subscribe to any of the newsletters visit the relevant magazine Web site.

Bicycling/Mountain Bike
Men's Health
Organic Gardening
Prevention
Runner's World
Running Times
Women's Health


GIFT CARDS
Non-holiday gift cards are mailed to your recipient 2-4 weeks after the order is processed. At the time of order, you can request that the gift card be sent to you instead of the gift recipient. You can also request that a gift card not be sent.


Holiday gift cards are included with the recipients January issue or mailed after December 1st


You can also send an e-gift card by selecting "Send an e-Gift Card" at Online Customer Service for your magazine.


ONLINE SUBSCRIPTION SERVICES
For questions and information regarding your Online Subscription membership, visit the appropriate site below.
Abs Diet Online
Biggest Loser Club
Flat Belly Diet!
Men's Health Personal Trainer
Runner's World Challenge
Runner's World Smart Coach Plus
Women's Health Fit Coach


RODALE INC.
What is your policy concerning mailing lists?

We believe in honoring our readers' privacy wishes. Rodale readers can decide at any time whether or not they wish to have their names on a list used to promote Rodale books and magazines, or on any Rodale list used by other companies to promote appropriate products and services. Our customer satisfaction representatives are trained to give privacy-related correspondence the highest priority, and to make sure the customer's wishes are reflected in all our customer service operations as soon as possible. To read our complete Privacy Rights, please click here.