RODALE MAGAZINES


MAGAZINE CONTACT INFORMATION
Customer Service
Phone Number
Title Customer Service
E-mail Address
Online Self-Service
Customer Service
Magazine
Web site
Customer Service Address
800-666-2806 Bicycling bkecustserv@cdsfulfillment.com www.bicycling.com/customer-service Bicycling






Customer Service
400 South 10th Street
Emmaus, PA 18098
800-666-2303 Men's Health hlhcustserv@cdsfulfillment.com www.menshealth.com/customer-service Men's Health
800-666-2206 Organic Gardening ogdcustserv@cdsfulfillment.com www.organicgardening.com/customer-service Organic Gardening
800-813-8070 Prevention pvncustserv@cdsfulfillment.com www.prevention.com/customer-service Prevention
800-666-2828 Runner's World rwdcustserv@cdsfulfillment.com www.runnersworld.com/customer-service Runner's World
800-816-4735 Running Times rntcustserv@cdsfulfillment.com www.runningtimes.com/customer-service Running Times
800-324-1731 Women's Health wmhcustserv@cdsfulfillment.com www.womenshealthmag.com/customer-service Women's Health
866-387-0509 All Magazine Titles magcustserv@cdsfulfillment.com n/a  

Log in to our MAGAZINE ONLINE CUSTOMER SERVICE for secure, easy access to your Rodale Magazine account! On our site you can manage your subscription and:


• View your account summary
• Update your account information
• Renew your subscription
• Make a payment
• Cancel your subscription
• Change your address
• Order a gift subscription
• E-mail a gift card
• Temporarily delay delivery of your magazine
• Report a missed or damaged issue
• Update credit card information


To access our ONLINE CUSTOMER SERVICE, click on the appropriate magazine link below:


Bicycling
Men's Health
Organic Gardening
Prevention
Runner's World
Running Times
Women's Health


I have a question about something I read in a Rodale publication. Who can I write to?
Visit the magazine Web site:
Bicycling Contact Us
Men's Health Contact Us
Organic Gardening Contact Us
Prevention Contact Us
Runner's World Contact Us
Running Times Contact Us
Women's Health Contact Us


Where can I find my expiration date?
The month-end expiration date of your subscription can be found on your magazine label above your name. You can also visit Customer Service Online to view your expiration information on your account summary page.


How do I make a payment?
If a payment is due, you will be prompted on the Online Customer Service account summary page, where you can pay your bill online using your credit card. We accept Visa, MasterCard, American Express, and Novus/Discover. Checks and money orders may be mailed to:
Name of Magazine (e.g. Bicycling)
PO Box 26299
Lehigh Valley, PA 18002-6299


Why did I receive a bill after I already sent a payment?
Please keep in mind that it can take up to 2 weeks for us to receive and process your payment. If it has been less than 2 weeks since you sent your payment, please disregard any invoices that you receive. If it has been more than 2 weeks since you remitted payment, please go to the Online Customer Service account summary page to check your last payment date. If it has been more than 2 weeks, please contact customer service via the Online Customer Service site.


CHANGE YOUR ADDRESS
Changing your address can be done easily online via our Online Customer Service site for your magazine.


CHANGE YOUR E-MAIL ADDRESS
For us to better serve you, we will ask for your e-mail address. Providing us with your e-mail address will allow you to receive important messages and information from us regarding your subscription. To update or provide us with your latest e-mail address, please go to the Online Customer Service.


CANCELLATIONS
To cancel your subscription online, please go to Online Customer Service. If you have paid for your subscription, a refund will be issued for all remaining copies that have not been mailed at the time of your request. If you have not paid for your subscription, please disregard any bills you may receive after cancelling your subscription and accept any issues you may receive with our compliments.


FOR AGENCY ORDERS - If you purchased your subscription via an agency, for example as part of a school program, you must contact that agency directly regarding any bill or for a refund.


CHANGE MY MAGAZINE E-MAIL PREFERENCES
To update your e-mail preference regarding your subscription only, please go to Online Customer Service.


LATE OR MISSED ISSUE
Your first issue arrives approximately 4 to 6 weeks after we receive your order. If you do not receive it during that time, please verify that your name and address are correct on our file under "Account Summary" at Online Customer Service for your magazine.


If you recently changed your address, if your new subscription has not yet started, or if there is inclement weather, that may cause a delay. In addition, please check to confirm that you have not cancelled your subscription.


You can check the most recent issues our records show that you should have received and report the missing issue online by clicking on "Report Damaged/Missing Issue" at Online Customer Service for your magazine.


DAMAGED ISSUE
If your magazine has arrived damaged, you can request a replacement issue by clicking on "Report Damaged/Missing Issue" at Online Customer Service for your magazine.


DUPLICATE ISSUES
If you are receiving duplicate copies, you most likely have two active accounts. Please locate the account number on both copies (see the mailing label on the magazines) and notify us via e-mail at Customer Service for your magazine. If you have a preference, please indicate the account you would like to retain. We will either cancel the additional subscription or combine both subscriptions into one and extend your subscription accordingly. Your new expiration date will appear on your magazine mailing label and on your account summary approximately 2 issues after changes are made on your account.


DIGITAL ISSUES
Our magazines are also available digitally. Depending on your device, you can visit Zinio (computer based), iTunes, Nook or Kindle to purchase digital access to our magazines.


NEW ORDER
You can quickly and safely place your order online by visiting any of our magazine Web sites. You can also mail your order to:
Name of Magazine (e.g., Bicycling)
PO Box 26299
Lehigh Valley, PA 18002-6299


GIFT SUBSCRIPTIONS
You can quickly and safely place your gift order online by visiting any of our magazine Web sites. You can also mail your order to:
Name of Magazine (e.g., Bicycling)
PO Box 2630
Lehigh Valley, PA 18002-6300


RENEWALS
You can renew online by clicking on the "Renew My Subscription" link in your Account Summary at Online Customer Service for your magazine.


Your renewal order will be added to the end of your current subscription. Your magazine label and account summary will reflect the new expiration date. You can also request to renew your subscription by mailing your renewal order to:


Name of Magazine (e.g. Bicycling)
PO Box 26299
Lehigh Valley, PA 18002-6299


We will send you renewal notices well in advance of your current subscription expiration date by mail (and e-mail, if we have your e-mail on file and you have indicated that you would like to be contacted via e-mail) so that you will not have any interruption in service. Note: Your renewal request should be received at least 8 weeks prior to your current subscription expiration to ensure that your subscription will not be interrupted.


TEMPORARY DELIVERY SUSPENSION
If you would like to temporarily stop your subscription for any reason, click on "Temporarily Suspend Your Subscription Service" at Online Customer Service for your magazine.


PREMIUMS AND FREE GIFTS
If your subscription offer includes a premium or free gift and states that shipment of the premium or gift is subject to payment of your order, please allow 4 to 6 weeks after your payment is received. If you have already sent your payment, you can check your Account Summary at Online Customer Service for your magazine to see if your payment has been applied to your account.


If your subscription offer includes a premium or free gift that does not require payment, please allow 4 to 6 weeks for delivery after receipt of your order.


Some of our offers include downloadable premiums. If your subscription offer included a downloadable premium and you are having difficulty retrieving it, please go to Online Customer Service for your magazine.


BACK ISSUES
You may purchase current and prior issues of the magazine by sending your order to:
Name of Magazine (e.g. Bicycling)
PO Box 26299
Lehigh Valley, PA 18002-6299


Note: Payment must accompany the order. Each copy costs $6 ($10 outside the USA), which includes shipping.


DIGITAL BACK ISSUES
You can also purchase digital back issues by visiting Zinio (computer based), iTunes, Nook or Kindle to purchase digital access to our magazines.


NEWSLETTERS
All of our magazines offer a variety of free newsletters delivered to your e-mail inbox. To subscribe to any of the newsletters visit the relevant magazine Web site.


BicyclingMen's Health
Organic Gardening
Prevention
Runner's World
Running Times
Women's Health


GIFT CARDS
Non-holiday gift notification cards are mailed to your recipient 2 to 4 weeks after the order is processed. At the time of order, you can request that the gift card be sent to you instead of the gift recipient. You can also request that a gift card not be sent.


Holiday gift cards are included with the recipient's January issue or mailed after December 1. You can also send an e-gift card by selecting "Send an e-Gift Card" at Online Customer Service for your magazine.